Terms and Conditions for Innofood Products These Terms and Conditions ("Terms") govern your use of Innofood's website and the purchase, shipping, return, warranty, and intellectual property policies relating to Innofood products. By accessing our website and placing an order, you agree to abide by these Terms and any applicable laws and regulations. Please read these Terms carefully before using our website or placing an order. If you do not agree with any part of these Terms, please do not proceed with using our website or placing an order. Orders and Shipping 1.1 Placing an Order: By placing an order on our website, you agree that the information provided is accurate, complete, and up-to-date. You are responsible for maintaining the confidentiality of your account information and password. 1.2 Acceptance of Orders: Innofood reserves the right to accept or reject any order placed on our website. Once we accept your order, we will send you an order confirmation email. 1.3 Shipping: Innofood will make reasonable efforts to ship products to the provided shipping address within the estimated delivery time. However, we do not guarantee delivery dates and are not liable for any delays or damages during shipping caused by third-party shipping providers. 1.4 International Shipping: International shipping is subject to additional charges, customs duties, and import taxes. You are responsible for paying these fees, and Innofood is not liable for any delays or issues arising from international shipping. Return Policy 2.1 Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Perishable items, such as food and beverages, cannot be returned. 2.2 Process: If you wish to return a product, you must contact Innofood within 14 days of receiving your order. We will provide instructions on how to proceed with the return. You are responsible for any return shipping fees unless the return is due to our error. 2.3 Refunds: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within a reasonable period. Product Warranty 3.1 Warranty Coverage: Innofood provides a limited warranty on its products against defects in materials and workmanship for a specific period from the date of purchase, as specified on our website or product documentation. 3.2 Warranty Claims: To make a warranty claim, you must provide proof of purchase and a detailed description of the alleged defect. Innofood will, at its sole discretion, repair, replace, or refund the product if the defect is covered under the warranty. 3.3 Exclusions: The warranty does not cover normal wear and tear, misuse, unauthorized modifications, accidents, or damage caused by improper handling or storage. Website Content and Privacy 4.1 Intellectual Property: All content on the Innofood website, including text, images, logos, trademarks, and other materials, are protected by intellectual property rights and are the property of Innofood or its licensors. 4.2 Use of Website Content: You may only use the website content for personal, non-commercial purposes. Any unauthorized use, reproduction, or distribution of the website content is strictly prohibited. 4.3 Privacy: Innofood is committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and disclose personal information. Trademarks and Intellectual Property Infringement 5.1 Trademarks: All trademarks, logos, and service marks displayed on the Innofood website are the property of Innofood or their respective owners. You are prohibited from using these marks without prior written consent. 5.2 Intellectual Property Infringement: Innofood respects the intellectual property rights of others. If you believe that your intellectual property rights have been infringed upon, please contact us immediately with the relevant details. General Provisions 6.1 Modifications: Innofood reserves the right to modify, update, or discontinue any part of these Terms at any time without prior notice. It is your responsibility to review the Terms periodically for changes. 6.2 Severability: If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. 6.3 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Innofood is registered. 6.4 Dispute Resolution: Any disputes arising from these Terms shall be resolved through amicable negotiations. If a resolution cannot be reached, the parties agree to submit to the exclusive jurisdiction of the courts in the relevant jurisdiction. By using our website or purchasing Innofood products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at 01155034387 OR email us at innofood@keto.com.my.

At Innofood, we strive to provide a seamless and efficient delivery experience for our customers. Our Delivery Policy outlines the guidelines and procedures we follow to ensure your orders are delivered promptly and securely. Please read this policy carefully to understand how our delivery process works. Delivery Areas and Coverage 1.1 We currently offer delivery services to specified regions and areas as mentioned on our website. Please check if your location falls within our delivery coverage before placing an order. 1.2 If your delivery address is outside our coverage area, we may be unable to fulfill your order. In such cases, you will be notified during the checkout process. Delivery Timeframe 2.1 We make every effort to deliver your orders within the estimated timeframe provided at the time of purchase. However, please note that delivery times are approximate and can be influenced by factors beyond our control, such as weather conditions or unexpected logistical challenges. 2.2 We will provide you with an estimated delivery date during the checkout process and include tracking information when available. Delivery Charges 3.1 Delivery charges, if applicable, will be specified during the checkout process. The charges may vary based on your location, the size and weight of the package, and any additional delivery services you select. 3.2 We may offer free delivery for orders that meet specific criteria, such as a minimum purchase amount or promotional campaigns. Any such offers will be clearly communicated on our website or promotional materials. Delivery Process 4.1 Once your order is placed and payment is confirmed, our team will process and prepare your items for shipping. 4.2 We will dispatch your order to the designated shipping carrier for delivery to your specified address. 4.3 You will receive a confirmation email with the relevant tracking information to help you monitor the progress of your delivery. 4.4 Our delivery partners will make reasonable efforts to deliver your order to the provided address. If no one is available to receive the package, they may attempt redelivery or leave a notification for you to arrange pickup or rescheduling as per their policies. Delivery Issues and Exceptions 5.1 While we strive for smooth and on-time deliveries, unforeseen circumstances may sometimes occur. These can include, but are not limited to, public holidays, or transportation disruptions. In such cases, we appreciate your understanding and patience as we work to resolve any delivery delays or issues promptly. 5.2 If you encounter any problems or have concerns regarding your delivery, please contact our customer support team at innofood@keto.com.my. We will investigate the matter and provide you with a suitable solution. International Deliveries 6.1 For international deliveries, additional shipping fees, customs duties, and import taxes may apply. These charges are the responsibility of the recipient, and Innofood is not liable for any delays, customs issues, or extra costs associated with international deliveries. 6.2 It is essential to familiarize yourself with your country's import regulations and restrictions to avoid any complications or delivery difficulties. Please note that this Delivery Policy is subject to change, and the most recent version will be posted on our website. By placing an order with Innofood, you acknowledge and agree to comply with the terms and conditions outlined in this Delivery Policy. If you have any questions or require further assistance regarding our delivery process, please don't hesitate to contact our customer support team at 01155034387 via Whatsapp.

At Innofood, we strive to provide high-quality kitchen appliances to enhance your culinary experience. We want you to be completely satisfied with your purchase. However, if you encounter any issues or are not satisfied with your Innofood product(s), we offer a refund policy to address your concerns. Please review this Refund Policy carefully to understand the conditions and procedures for requesting a refund. Eligibility for Refunds 1.1 To be eligible for a refund on an Innofood kitchen appliance, you must meet the following criteria: a. You must have purchased the appliance directly from Innofood's official website or an authorized retailer. b. You must provide proof of purchase, such as an order confirmation, receipt, or invoice. c. The refund request must be made within the specified timeframe as outlined in this policy. Refund Requests 2.1 If you experience any issues with your Innofood product(s) or are dissatisfied with your purchase, please contact our customer support team at innofood@keto.com.my. We recommend providing detailed information regarding the reason for your refund request to help us address the issue promptly. 2.2 Refund requests must be made within a specified period from the date of purchase. This timeframe will be clearly communicated to you at the time of purchase or in our refund policy updates. 2.3 We reserve the right to deny refund requests that do not meet the eligibility criteria or fall outside the specified timeframe. Return  3.1 In some cases, we may require you to return the product in question to initiate the refund process. You will be responsible for shipping the appliance back to us, unless the return is due to product error and other manufacturing/shipping related miscellaneous caused by the Company. 3.2 The returned kitchen appliance must be in its original packaging, including all accessories, manuals, and components. We reserve the right to deny a refund if the returned appliance is damaged, incomplete, or does not meet the necessary criteria for return. Refund Process 4.1 Once we receive your refund request and, if applicable, the returned product(s), we will inspect it to verify its eligibility for a refund. 4.2 If the refund request is approved, we will initiate the refund using the original payment method within a reasonable period. The time it takes for the refund to be reflected in your account may vary based on your financial institution's processing time. Non-Refundable Items 5.1 Certain items may not be eligible for refunds, including but not limited to: a. Kitchen appliances that have been used, damaged, or altered from their original condition. b. Products that have been misused, neglected, or subjected to improper maintenance. c. Appliances that have been tampered with or repaired by unauthorized personnel. Manufacturer's Warranty 6.1 In addition to our refund policy, Innofood offers a manufacturer's warranty on kitchen appliances. Please refer to the warranty documentation provided with your appliance for specific details on warranty coverage, terms, and conditions. Revisions to the Refund Policy 7.1 Innofood reserves the right to update or modify this Refund Policy at any time without prior notice. The most recent version of the policy will be posted on our website. 7.2 By purchasing an Innofood kitchen appliance, you acknowledge and agree to comply with the terms and conditions outlined in this Refund Policy. If you have any questions or require further clarification regarding our refund process for kitchen appliances, please don't hesitate to contact our customer support team at 01155034387 or email us at innofood@keto.com.my.

This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you visit our website or interact with our services. We encourage you to read this policy carefully to understand our practices regarding your personal data. Information We Collect 1.1 Personal Information: When you use our website or engage with our services, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, and billing/shipping address. 1.2 Usage Information: We may automatically collect certain information about your interaction with our website, such as your IP address, device information, browser type, pages visited, and referring website. 1.3 Cookies: We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. You have the option to disable cookies through your browser settings, although this may affect the functionality of our website. Use of Information 2.1 We use the collected information for various purposes, including but not limited to: a. Processing and fulfilling your orders for products or services. b. Providing customer support and responding to inquiries or requests. c. Personalizing your experience and tailoring our offerings to your preferences. d. Sending promotional materials, newsletters, or marketing communications, where permitted by applicable law. e. Analyzing and improving our website, products, and services. f. Ensuring compliance with legal obligations and enforcing our Terms and Conditions. Data Security 3.1 We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, and you acknowledge and accept any associated risks. Data Sharing 4.1 We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website or conducting business processes, subject to appropriate confidentiality agreements. 4.2 We may also disclose your information to comply with legal obligations, enforce our policies, respond to legal requests, protect our rights or safety, or investigate fraud or security issues . Third-Party Links 5.1 Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit. Children's Privacy 6.1 Our website and services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take appropriate steps to remove the information promptly. Changes to the Privacy Policy 7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised version with a new effective date on our website. We encourage you to review the policy periodically to stay informed about how we collect, use, and protect your information. Contact Us 8.1 If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at 01155034387. We will address your inquiries and strive to resolve any concerns in a timely and appropriate manner. By using our website or engaging with our services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.

We offer a warranty policy to protect your purchase and provide peace of mind. Please read this Warranty Policy carefully to understand the terms and conditions of our warranty coverage. Warranty Coverage 1.1 Innofood offers a default warranty period of one (1) year from the date of purchase for eligible products. This warranty covers defects in materials and workmanship under normal use and conditions. 1.2 In addition to the default one-year warranty, customers can qualify for an additional one (1) year of warranty coverage by adhering to the instructions provided on the "Thank You Card" received with the product. 1.3 The "Thank You Card" will contain specific instructions or requirements that customers must follow to activate the additional one-year warranty. It is essential to carefully read and follow the instructions to be eligible for the extended warranty. Warranty Activation and Registration 2.1 To activate and register your warranty, please follow the instructions provided on the "Thank You Card" or visit our website and complete the necessary steps as outlined. 2.2 It is important to complete the warranty activation and registration process within the specified time period indicated on the "Thank You Card" to qualify for the additional one-year warranty. Warranty Claims and Coverage 3.1 If a defect in materials or workmanship occurs during the warranty period, please contact our customer support team at innofood@keto.com.my or whatsapp to 01155034387 to initiate a warranty claim. 3.2 To make a warranty claim, you will be required to provide proof of purchase, such as an order confirmation or receipt, as well as any additional documentation specified by our customer support team. 3.3 The warranty coverage includes repair or replacement of the defective product or its components, at Innofood's discretion, without charge. The repaired or replaced product will be covered by the remaining warranty period. 3.4 The warranty does not cover damages resulting from improper use, negligence, accidents, unauthorized modifications, or normal wear and tear. Exclusions and Limitations 4.1 The warranty policy does not cover consumable parts or accessories that are expected to wear out over time, such as batteries or filters. 4.2 The warranty does not cover damage caused by misuse, abuse, improper maintenance, accidents, or acts beyond the control of Innofood. 4.3 Innofood reserves the right to determine if a defect falls under the warranty coverage and to refuse warranty claims that do not meet the specified criteria or provide sufficient evidence. Transferability 5.1 This warranty is valid only for the original purchaser and is non-transferable. It cannot be extended to subsequent owners or users of the product. Modifications to the Warranty Policy 6.1 Innofood reserves the right to modify or update this Warranty Policy at any time without prior notice. The most recent version of the policy will be posted on our website. If you have any questions or need assistance with a warranty claim, please contact our customer support team at innofood@keto.com.my or simply Whatsapp us at 01155034387. We are dedicated to ensuring your satisfaction and addressing any concerns regarding our products and warranty coverage. By purchasing and using Innofood products, you acknowledge and agree to comply with the terms and conditions outlined in this Warranty Policy.