Terms and Conditions for Innofood ProductsThese Terms and Conditions ("Terms") govern your use of Innofood's website and the purchase, shipping, return, warranty, and intellectual property policies relating to Innofood products. By accessing our website and placing an order, you agree to abide by these Terms and any applicable laws and regulations. Please read these Terms carefully before using our website or placing an order. If you do not agree with any part of these Terms, please do not proceed with using our website or placing an order.Orders and Shipping1.1 Placing an Order: By placing an order on our website, you agree that the information provided is accurate, complete, and up-to-date. You are responsible for maintaining the confidentiality of your account information and password.1.2 Acceptance of Orders: Innofood reserves the right to accept or reject any order placed on our website. Once we accept your order, we will send you an order confirmation email.1.3 Shipping: Innofood will make reasonable efforts to ship products to the provided shipping address within the estimated delivery time. However, we do not guarantee delivery dates and are not liable for any delays or damages during shipping caused by third-party shipping providers.1.4 International Shipping: International shipping is subject to additional charges, customs duties, and import taxes. You are responsible for paying these fees, and Innofood is not liable for any delays or issues arising from international shipping.Return Policy2.1 Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Perishable items, such as food and beverages, cannot be returned.2.2 Process: If you wish to return a product, you must contact Innofood within 14 days of receiving your order. We will provide instructions on how to proceed with the return. You are responsible for any return shipping fees unless the return is due to our error.2.3 Refunds: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within a reasonable period.Product Warranty3.1 Warranty Coverage: Innofood provides a limited warranty on its products against defects in materials and workmanship for a specific period from the date of purchase, as specified on our website or product documentation.3.2 Warranty Claims: To make a warranty claim, you must provide proof of purchase and a detailed description of the alleged defect. Innofood will, at its sole discretion, repair, replace, or refund the product if the defect is covered under the warranty.3.3 Exclusions: The warranty does not cover normal wear and tear, misuse, unauthorized modifications, accidents, or damage caused by improper handling or storage.Website Content and Privacy4.1 Intellectual Property: All content on the Innofood website, including text, images, logos, trademarks, and other materials, are protected by intellectual property rights and are the property of Innofood or its licensors.4.2 Use of Website Content: You may only use the website content for personal, non-commercial purposes. Any unauthorized use, reproduction, or distribution of the website content is strictly prohibited.4.3 Privacy: Innofood is committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and disclose personal information.Trademarks and Intellectual Property Infringement5.1 Trademarks: All trademarks, logos, and service marks displayed on the Innofood website are the property of Innofood or their respective owners. You are prohibited from using these marks without prior written consent.5.2 Intellectual Property Infringement: Innofood respects the intellectual property rights of others. If you believe that your intellectual property rights have been infringed upon, please contact us immediately with the relevant details.General Provisions6.1 Modifications: Innofood reserves the right to modify, update, or discontinue any part of these Terms at any time without prior notice. It is your responsibility to review the Terms periodically for changes.6.2 Severability: If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.6.3 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Innofood is registered.6.4 Dispute Resolution: Any disputes arising from these Terms shall be resolved through amicable negotiations. If a resolution cannot be reached, the parties agree to submit to the exclusive jurisdiction of the courts in the relevant jurisdiction.By using our website or purchasing Innofood products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at 01155034387 OR email us at sales@innofood.com.my